Process Maps
Process maps were developed to better understand the variety in approaches to post-disaster
relief efforts. Process maps were created of several disaster relief operations, with their similarities and differences
noted. Data was collected from a relief center regarding volunteer arrival and service. These results inform
quantitative models that can be used to improve volunteer management suggestions offered by the operations
research.
relief efforts. Process maps were created of several disaster relief operations, with their similarities and differences
noted. Data was collected from a relief center regarding volunteer arrival and service. These results inform
quantitative models that can be used to improve volunteer management suggestions offered by the operations
research.
Click to view different Basic Relief Center Process Maps
- Generalized Volunteer Process Map:
- All organizations required the volunteers to sign in and out of their shifts
- For many relief organizations, volunteer hours need to be tracked
- Assignment decision considered the volunteer’s interests and skills
- Beneficiary Process Map:
- Beneficiaries often show ID to prove they’re in an affected zip code
- This process can be set up as a store, a relief center, or a drive thru
